Adding cardholders

2026-01-24Last updated

To add individuals who must enter and exit secured areas using access cards, and to track their activities, you can create cardholders in the Genetec™ Web App.

Before you begin

Partitions must be created by your Security Center administrator.

What you should know

  • You must have the Add cardholders privilege to add a cardholder.
  • You must have the Delete cardholders privilege to remove a cardholder from a partition.

Procedure

  1. In the Navigation menu, click Access control.
  2. In the Cardholders and visitors tab, click Add cardholder.
  3. Enter the cardholder information.
  4. Assign access rights to the cardholder.
    Groups
    Click , select the cardholder groups that the cardholder belongs to, then click Add.

    Access rules can be inherited from the cardholder group that the cardholder belongs to.

    Credentials
    To create a new credential:
    1. Click and select New credential.
    2. Configure the credential.
    3. Click Create.
    To select an existing credential:
    1. Click and select Existing credential.
    2. Select a credential.
    3. Click Add.
    Access rules
    Click , select access rules to apply to the cardholder, then click Add.
  5. Configure the Advanced settings for the cardholder:
    Use extended grant time
    Select this option to provide more time for people with reduced mobility to pass through the door.
    Can escort visitors
    Select this option to allow the cardholder to act as a visitor host.
    Entity name
    Enter a name for the cardholder entity.
    Description
    Enter a description for the cardholder.
    Bypass antipassback rules
    Select Inherited to inherit the antipassback restrictions from the cardholder group that the cardholder belongs to. To exempt the cardholder from antipassback restrictions, select Yes.
    Security clearance
    Select Inherited to inherit the clearance from the cardholder group that the cardholder belongs to. Select Custom to enter the security clearance level of the cardholder. The security clearance level determines their access to areas when a threat level is set in the Security Center. Level 0 is the highest clearance level, with the most privileges.
    Partitions
    Add or remove cardholders from partitions. Cardholders must belong to at least one partition.
    The Advanced section of the cardholder pane in Genetec Web App.
  6. Click Add.
The cardholder profile is created.