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Where to find product information
You can find our product documentation in the following locations:

Introduction
Learn about the Genetec Web App.
What's new
Check out what's new in the latest update to the Genetec Web App.
Maps
Learn how to view and interact with cameras, doors, events, and incidents from the Genetec Web App Maps task.
Tiles
Learn how to monitor the state of your entities and manage their functions from the Genetec Web App Tiles task.
Reports
Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Genetec Web App Reports task.
Access control
Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Genetec Web App Access control task.
Automatic license plate recognition
Learn how to use the ALPR features in the Genetec Web App.
Voice and video calling
Learn how to use voice and video calling in the Genetec Web App.
Alarms, quick actions, and critical events
Learn how to respond to alarms, trigger quick actions, and set a system threat level to help notify your security personnel of a threatening situation.
Event monitoring
Learn how to monitor select event types and entities in real time.
Managing Mission Control incidents
Learn how to manage and trigger incidents with Mission Control.
Glossary
Where to find product information
You can find our product documentation in the following locations:
Technical support
Genetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where you can find information and search for answers to your product questions.

Where to find product information

You can find our product documentation in the following locations:

Genetec™ TechDoc Hub: The latest documentation is available on the TechDoc Hub.
Can't find what you are looking for? Contact documentation@genetec.com.
Installation package: The Installation Guide and Release Notes are available in the Documentation folder of the installation package. These documents also have a direct download link to the latest version of the document.
Help: Security Center client and web-based applications include help, which explains how the product works and provide instructions on how to use the product features. To access the help, click Help, press F1, or tap the ? (question mark) in the different client applications.