Voice and video calling process overview for the Genetec Web App
2024-06-14Last updated
Using the voice and video calling feature in Genetec™ Web App, you can make, receive, and manage voice and video calls across your system.
To enable voice and video calling, an administrator must install and configure the Sipelia™ plugin on your Security Center system. Users must have the Use call panel privilege to make a call. To receive calls, an administrator must assign an extension to the user.
| Task | More information |
|---|---|
| Configure your peripheral devices. | In , select the speaker, microphone, and camera to use for incoming and outgoing calls. |
| Open the voice and video calling panel. | Click the call ( ) icon in the notification tray. |
| Create a list of favorite contacts. |
|
| Make calls to a Security Center operator or VoIP device from the video and voice calling side panel. |
Note:
Administrators assign extension numbers when configuring
the Sipelia plugin. |
| Make calls to a VoIP device located on a map. | Calling VoIP devices on a map in the Genetec Web App. |
| Receive calls from a Security Center operator or intercom. | When you respond to an incoming call, the side panel automatically opens. If
the call is from an intercom, you can do the following:
|
| View call history. | Click the History ( ) icon to view your call
history. |
) icon beside a contacts name, and select 
) icon to view the
list of favorite contacts.
) icon, then click
the 
) icon next to the
person or VoIP device that you want to contact.
) icon, and dial the extension of the intercom
that you want to contact.