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Maps
Learn how to view and interact with cameras, doors, events, and incidents from the Genetec Web App Maps task.
Monitoring mobile users in a map
On georeferenced maps in the Maps task, you can view the location of Genetec™ Mobile users, send them messages, and view video from their mobile phones.

Introduction
Learn about the Genetec Web App.
What's new
Check out what's new in the latest update to the Genetec Web App.
Maps
Learn how to view and interact with cameras, doors, events, and incidents from the Genetec Web App Maps task.
- Maps task process overview
  View and interact with all your entities, events, and incidents from the Genetec™ Web App Maps task.
- Monitoring cameras in a map
  Using the Maps task, you can monitor camera states, live and recorded video, and their associated events.
- Monitoring doors in a map
  Monitor and interact with doors and readers in the Maps task.
- Monitoring mobile users in a map
  On georeferenced maps in the Maps task, you can view the location of Genetec™ Mobile users, send them messages, and view video from their mobile phones.
- Calling VoIP devices on a map
  In the Maps task, you can view the location and make calls to Voice over Internet Protocol (VoIP) units.
- Navigating quickly between maps
  To quickly navigate between related maps, you can click on map links or floor controls within a map.
Tiles
Learn how to monitor the state of your entities and manage their functions from the Genetec Web App Tiles task.
Reports
Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Genetec Web App Reports task.
Access control
Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Genetec Web App Access control task.
Automatic license plate recognition
Learn how to use the ALPR features in the Genetec Web App.
Voice and video calling
Learn how to use voice and video calling in the Genetec Web App.
Alarms, quick actions, and critical events
Learn how to respond to alarms, trigger quick actions, and set a system threat level to help notify your security personnel of a threatening situation.
Event monitoring
Learn how to monitor select event types and entities in real time.
Managing Mission Control incidents
Learn how to manage and trigger incidents with Mission Control.
Glossary
Where to find product information
You can find our product documentation in the following locations:
Technical support
Genetec™ Technical Assistance Center (GTAC) is committed to providing its worldwide clientele with the best technical support services available. As a customer of Genetec Inc., you have access to TechDoc Hub, where you can find information and search for answers to your product questions.

Monitoring mobile users in a map

2024-06-17

On georeferenced maps in the Maps task, you can view the location of Genetec™ Mobile users, send them messages, and view video from their mobile phones.

Before you begin

You must have the View mobile users privilege to view mobile users on maps.
For mobile users to be displayed on maps, the Share location option must be enabled in their Genetec Mobile application. For more information, see "Configuring Genetec™ Mobile settings" in the Genetec™ Mobile Getting Started Guide.

Procedure

From the vertical navigation bar, click Maps.
Click the Select map list and select a georeferenced map.

Markers representing active Genetec Mobile users are automatically displayed on the map. By default, these markers display cardholder pictures. If there’s no cardholder picture available, the marker displays the user's initials.
To search for a Genetec Mobile user, enter the user's first and family names or initials in the Search field.
To view the last time stamp of the user, hover over their user marker.
Click a Genetec Mobile user marker to display the following user information in a side panel:
- First and last name.
- User's picture, if one has been applied to their profile.
- Email address.
- Last recorded location.
- Live video feed from the user's mobile phone.
Send a message to the mobile user:
- Click the Send a message () button.
- Enter a message in the dialog box.
- Click OK.
The user receives the message in the Genetec Mobile app.