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Alarms, quick actions, and critical events
Learn how to respond to alarms, trigger quick actions, and set a system threat level to help notify your security personnel of a threatening situation.
Acknowledging alarms
You can view and acknowledge active alarms in the Alarms side panel in the Genetec™ Web App.

Introduction
Learn about the Genetec Web App.
What's new
Check out what's new in the latest update to the Genetec Web App.
Maps
Learn how to view and interact with cameras, doors, events, and incidents from the Genetec Web App Maps task.
Tiles
Learn how to monitor the state of your entities and manage their functions from the Genetec Web App Tiles task.
Reports
Generate customized queries about entities, activities, and events for investigation or maintenance purposes from the Genetec Web App Reports task.
Access control
Learn how to manage cardholders, cardholder groups, visitors, and access rules from the Genetec Web App Access control task.
Automatic license plate recognition
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Voice and video calling
Learn how to use voice and video calling in the Genetec Web App.
Alarms, quick actions, and critical events
Learn how to respond to alarms, trigger quick actions, and set a system threat level to help notify your security personnel of a threatening situation.
- Triggering alarms
  To activate an alarm, you can trigger it manually from the notification tray in the Genetec™ Web App.
- Acknowledging alarms
  You can view and acknowledge active alarms in the Alarms side panel in the Genetec™ Web App.
- Forcing acknowledgment of all alarms
  To clear all alarms across your Security Center system, including alarms that are currently under investigation and have not had their acknowledgment condition cleared, you can force acknowledge all alarms in the Genetec™ Web App.
- Triggering quick actions
  You can trigger quick actions in the Genetec™ Web App using the function keys on your keyboard, or from the notification tray.
- Setting a threat level
  If a critical event occurs, such as a fire or shooting, you can set a threat level.
Event monitoring
Learn how to monitor select event types and entities in real time.
Managing Mission Control incidents
Learn how to manage and trigger incidents with Mission Control.
Glossary
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Acknowledging alarms

2023-06-27

You can view and acknowledge active alarms in the Alarms side panel in the Genetec™ Web App.

What you should know

You must have the Acknowledge alarms privilege to acknowledge an alarm.
You must have the Forcibly acknowledge alarms privilege to forcibly acknowledge an alarm.
The Active alarms icon changes from white to red when there is an active alarm.

Procedure

Click the Active alarms () icon in the notification tray.
The Alarms side panel opens, containing a list of active alarms.
Click an alarm.
Details about the alarm are displayed in the side panel.

Select an alarm command:


Button	Command	Description
	Acknowledge (Default)	Acknowledge the alarm. The alarm is no longer active, and is removed from the alarm list in the side panel.
	Acknowledge (Alternate)	Set the alarm to the alternate acknowledged state. Your company defines the reasons to use this acknowledgment type. For example, you can use this to acknowledge a false alarm. This state can be used as a filter in alarm queries.
	Forcibly acknowledge	Force the alarm to be acknowledged. This is helpful for clearing alarms that are currently under investigation and their acknowledgment condition is not yet cleared.
	Investigate	Investigate the alarm. This action lets other users in the system know that you have seen the alarm without acknowledging it, so the alarm is not removed from the active alarm list.