Managing Mission Control incidents
2024-01-24Last updated
View, investigate, and resolve triggered incidents from the Maps or Reports task of the Genetec™ Web App.
What you should know
Procedure
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From the vertical navigation bar, click Maps or
Reports.
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Click Incidents ()
to open the Incident list panel.
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Right-click an incident to take ownership or change the state of an incident.
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Click the incident that you want to manage.
A pane opens in which you can view details, edit options, and user procedures.Note: The widgets in the pane appear in the order of the incident details pane configured in Mission Control™. For more information, see "Personalizing the default incident management options" in the Genetec Mission Control™ User Guide.
- To begin the incident's resolution procedure, click Start in the User procedure section.
- Click () to restart the procedure or view the Time To Response (TTR) details.
- (Optional) Click Add comment () to add a comment to the selected incident.
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(Optional) In the Linked incidents section, click to
add a linked incident.
- (Optional) Click to remove a linked incident.
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(Optional) To download a document related to an incident, click next to the document in the
Documents section.
The documents displayed in the Documents section must be uploaded in Security Desk.Note: Documents can only be downloaded in the Genetec Web App if you are running Security Center 5.11.x.x and Genetec Mission Control™ 3.1.3.
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(Optional) View activities related to the incident:
- In the Latest activity section, click .
- Select the types of activity events to search for.
- Click Apply.
The filtered activity events are displayed in the Latest activities section.