Managing Mission Control incidents

View, investigate, and resolve triggered incidents from the Incident monitoring task of the Genetec™ Web App.

1. From the vertical navigation bar, click Incident monitoring.

   

2. Right-click an incident to take ownership or change the state of an incident.

   

3. Click an incident to manage it.
   A pane opens in which you can view details, apply user procedures, and link the incident to other incidents.

   Note: The widgets in the side pane are displayed in the same order of the incident details pane that is configured in Mission Control™. For information, see Personalizing the default incident management options.

   

4. To begin the incident's resolution procedure, click Start in the User procedure section.
5. Click () to restart the procedure or view the Time To Response (TTR) details.
6. (Optional) Click Add comment () to add a comment to the selected incident.
7. (Optional) In the Linked incidents section, click to add a linked incident.

   

8. (Optional) Click to remove a linked incident.
9. (Optional) To download a document related to an incident, click next to the document in the Documents section.
   
   The documents displayed in the Documents section must be uploaded in Security Desk.
   Note: Documents can only be downloaded in the Genetec Web App if you are running Security Center 5.11.x.x and Genetec Mission Control™ 3.1.3.
10. (Optional) View activities related to the incident:
    1. In the Latest activity section, click .
    2. Select the types of activity events to search for.
    
    1. Click Apply.
    The filtered activity events are displayed in the Latest activities section.