Managing Mission Control incidents

2024-01-24Last updated

View, investigate, and resolve triggered incidents from the Maps or Reports task of the Genetec™ Web App.

What you should know

The Genetec Web App does not support the additional fields feature for Genetec Mission Control™.

Procedure

  1. From the vertical navigation bar, click Maps or Reports.
    Genetec Web App Tasks Menu drop-down.
  2. Click Incidents (White lightning bolt) to open the Incident list panel.
  3. Right-click an incident to take ownership or change the state of an incident.
    Incident command options are displayed when right-clicking an incident in the Genetec Web App Maps task.
  4. Click the incident that you want to manage.
    A pane opens in which you can view details, edit options, and user procedures.
    Note: The widgets in the pane appear in the order of the incident details pane configured in Mission Control™. For more information, see "Personalizing the default incident management options" in the Genetec Mission Control™ User Guide.
    Incident details pane on the Maps page of the Genetec Web App.
  5. To begin the incident's resolution procedure, click Start in the User procedure section.
  6. Click () to restart the procedure or view the Time To Response (TTR) details.
  7. (Optional) Click Add comment (Message bubble) to add a comment to the selected incident.
  8. (Optional) In the Linked incidents section, click Plus sign to add a linked incident.
    The Link incident dialog box.
  9. (Optional) Click Minus sign to remove a linked incident.
  10. (Optional) To download a document related to an incident, click next to the document in the Documents section.
    The Documents widget in the Incidents pane in Genetec Web App.
    The documents displayed in the Documents section must be uploaded in Security Desk.
    Note: Documents can only be downloaded in the Genetec Web App if you are running Security Center 5.11.x.x and Genetec Mission Control™ 3.1.3.
  11. (Optional) View activities related to the incident:
    1. In the Latest activity section, click .
    2. Select the types of activity events to search for.
    The select activity events dialog box for incident management in the Genetec Web App.
    1. Click Apply.
    The filtered activity events are displayed in the Latest activities section.